At Com-Tel Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Cookies and Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website.

Cookies are small text files that are stored on your device when you browse websites. They help us enhance your browsing experience, analyse website traffic, and provide personalised content and advertisements. We use cookies in accordance with applicable laws and regulations and respect your preferences.

Our Privacy Policy explains how we handle your personal information, including what data we collect, how we use it, and with whom we share it. We are transparent about our data practices and ensure that your information is processed securely and in compliance with applicable privacy laws.

We encourage you to read this Cookies and Privacy Policy carefully to understand how we protect your privacy and manage cookies. By using our website, you consent to the collection and use of your data as described in this policy.

If you have any questions or concerns about our Cookies and Privacy Policy, please don't hesitate to contact us. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your information.

Your Privacy Rights

• Personal Information Collection: We collect and store personal information that you voluntarily provide to us, such as your name, email address, and contact details, when you fill out our contact form or subscribe to our newsletter. We only collect the information necessary to fulfill your requests and provide you with the best possible service.
• Information Usage: We use the collected information to respond to your inquiries, process your requests, and improve our services. We do not sell, trade, or disclose your personal information to third parties without your explicit consent, except as required by law or as necessary to fulfill our contractual obligations.
• Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your personal information is no longer needed, we will securely dispose of it in accordance with applicable laws and regulations.

Data Collection and Use of Contact Information

When you visit our website and use our contact form or subscribe to our newsletter, we may collect certain data to enhance your browsing experience and provide you with relevant information and services. The types of data we may collect include:

• Personal Information: We may collect personal information such as your name, email address, phone number, or other contact details when you voluntarily provide them to us through our website forms or when you communicate with us via email or other means.
• Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and website usage data. This information is used to analyse trends, administer the website, track user navigation, and gather statistical information to improve our services.

We may use the contact information you provide to:

• Send Non-Marketing Commercial Communication: If you have engaged with our website or expressed interest in our products or services, we may use your contact information to send you non-marketing commercial communication related to your inquiries, requests, or transactions. This communication may include order confirmations, service updates, and important administrative messages.
• Deal with Enquiries and Complaints: If you reach out to us with inquiries or complaints relating to our website or services, we may use the contact information provided to respond to your inquiries or address your concerns in a timely and efficient manner.

We handle your personal information with the utmost care and take appropriate measures to ensure its confidentiality and security. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

By providing your contact information, you consent to the collection and use of your data as described in this Cookies and Privacy Policy.

Disclosure of Personal Information to External Parties

At Com-Tel Group, we are committed to protecting your personal information and maintaining its confidentiality. However, in certain circumstances, we may be required to disclose your personal information to external parties for legal reasons. These circumstances may include:

• Compliance with Legal Obligations: We may disclose personal information if required to do so by law, court order, or other legal processes. This may also include responding to requests from public and government authorities or law enforcement agencies.
• Protection of Rights and Safety: We may disclose personal information to protect our rights, safety, and the rights, safety, or property of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and risk reduction.
• Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information held by us may be transferred or disclosed to the relevant parties as part of the transaction. We will take appropriate measures to ensure the confidentiality and security of your personal information during such transactions.

While we strive to protect your personal information, please note that no data transmission or storage method is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. By using our website and providing us with your personal information, you acknowledge and agree that we may disclose your information to external parties as described in this Cookies and Privacy Policy.